August 28, 2015 - FLL Field Set Up Kit Packaging Error
Soon after the Trash Trek Challenge was released, it was discovered that there was a packaging error in many of the Field Set Up Kits that were shipped to the US, Chilie and Japan.
The issue centers around the Bags labeled #9 for the Composting Machine missing a entire bag of components. There should be three DIFFERENT bags of parts labeled #9. If you have two #9 bags with identical pieces then you are missing components. See picture below of the missing bag.
Please use the process below to receive your pieces.
- Call (cannot order replacement parts online) 1-800-422-5346
- Tell the customer service operator that you are a FLL team and your Field Set Up kit is missing a bag of parts from Bag #9.
- The Field Set Up Kit Number is 45801
- You are missing the Bag #9 with the Green Flat Panels, part #4545101. See photo below with a complete list of components.
The customer service representative should be able to ascertain WHICH bag #9 you are missing and order those components for you. Items will be shipped to you at no charge. If all the components are in stock, it should take 7-10 days.
In order to ascertain the source and scope of this problem FIRST is requesting that you provide us with information included on the package label from your FSK box(es) – we only need this information from boxes containing FSKs with incorrect/missing Bag 9. Please complete this form and return it to Vicki Coaty.
Thank you for your help with this matter!